Your sms24me Privacy Our Top Priority

1

Introduction

Welcome to sms24me. This Privacy Policy ("Policy") explains how sms24me.net collects, stores, uses, and protects the personal information of users on our website and mobile app.

We believe every member's data belongs to them. That's why sms24me's privacy policy is fully transparent — no hidden terms, no complex legal jargon. Everything is explained in plain, simple language so you can understand it with ease.

By using the sms24me platform, you agree to this Privacy Policy. If you have any questions, feel free to contact us at any time.

2

What Information We Collect

Sms24me collects your information in several ways. The details are outlined below:

Information Collected at Registration

• Full name and username
• Mobile number (for verification)
• Email address
• Date of birth (for age verification)
• Password (stored in encrypted form)

Information Collected During KYC Verification

• Photo of national ID or passport
• Selfie or face verification photo
• Proof of current address (utility bill or bank statement)

Information Collected During Transactions

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account number and name
• Deposit & Withdrawal History
• Transaction Date & Time

Automatically Collected Information

• IP Address & Device Type
• Browser Type & Version
• Operating System Information
• Page visits, clicks, and session data
• Login Time, Location & Device ID

Summary of Collected Information

3

How Your Data Is Used

Sms24me uses the data it collects for the following purposes:

Service Delivery & Operations

• To create and manage your account.
• To process deposits and withdrawals.
• To store gaming history and statistics.
• To provide bonuses and promotions.

Security & Fraud Prevention

• To detect unauthorized logins and suspicious activity.
• To prevent attempts to create multiple accounts.
• To prevent money laundering and financial fraud.

Contact & Support

• To send important account notifications.
• To respond to support requests.
• To inform you about promotional offers (you can opt out at any time).

Service Improvement

• To analyze platform usage patterns and improve your experience.
• To launch new features and games.
• To resolve technical issues quickly.

4

Data Sharing & Disclosure

Sms24me may share your information with third parties in limited circumstances and for specific purposes:

Payment Providers

Payment information is shared with bKash, Nagad, Rocket, and banks as needed to process deposits and withdrawals. This information is used solely to complete transactions.

Regulatory Authority

Data may be disclosed to government or regulatory authorities when required by law. In such cases, we provide only the minimum information legally required.

Technology Service Providers

Sms24me uses services from trusted technology providers to operate its platform (e.g., cloud hosting, cybersecurity). These providers operate under strict confidentiality agreements.

5

Cookies & Tracking Technologies

Sms24me uses cookies and similar technologies to keep its website and app running smoothly.

Cookie Type

You can disable non-essential cookies from your browser settings. However, some features may not function properly as a result.

6

Data Security

Sms24me uses industry-standard security measures to keep your information safe:

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Password hashing: Your password is never stored in plain text — bcrypt hashing is used at all times.
• Two-step verification: OTP verification is required at login.
• Firewall & DDoS Protection: Advanced network security measures are active.
• Regular Security Audits: Third-party cybersecurity experts conduct regular audits.
• Restricted Access: Only authorized personnel can access specific data.

7

Data Retention Period

Sms24me retains your data for defined periods, determined by legal obligations and operational needs:

• Active Account Data: For as long as the account remains active.
• Transaction Records: 5 years after account closure.
• KYC Documents: 5 years after account closure (as required by law).
• Log & Session Data: 90 days.
• Support Contact: 2 years.

Once the retention period has expired, data is securely deleted or anonymised.

8

Your Rights

As a sms24me member, you have the following rights over your personal data:

9

Children's Privacy

Sms24me is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that we hold data belonging to a minor, we will immediately delete that information and close the associated account.

If you believe a minor is using our platform, please contact us immediately.

10

Changes to Privacy Policy

Sms24me may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, you will be notified by email or SMS.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly for updates.

11

Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please get in touch with us:

• Email: support@sms24me.net
• Live Chat: Via website or app, 24/7
• Response Time: Typically within 24–48 hours